Managed Altair Units License SSL Error

If you encounter the following issue when using Managed Altair Units license:

"SSL_ERROR_SSL
error:14007086:SSL routines:CONNECT_CR_CERT:certificate verify failed
unable to get local issuer certificate"
Detail: SSL/TLS handshake failed

Follow the steps below to resolve this error:

1. Make sure you have installed all updates and are using the latest version of the product. The latest version is always available from the Marketplace.
2. Work with your IT department to create an exception in your proxy for the traffic going to our servers:
   • https://client.hhwu.altair.com
   • https://auth.hhwu.altair.com
   • https://auth.login.solidthinking.com
   • https://auth.admin.altairone.com
   • https://alas.admin.altairone.com

(c) 2013-2024 Altair Engineering Inc. All Rights Reserved.

Intellectual Property Rights Notice | Technical Support