How to report an error ?
When a bug or a problem occurs when using Altair® FluxMotor® (whatever is the considered application), a dedicated panel is automatically provided for helping the users to report this error.
It allows creating a zip file which stores all the information needed for FluxMotor® support team to understand and solve (as far as possible) the problem.
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| Process to report a trouble | |
| 1 | This panel automatically is opened when an error or a bug is occurring. |
| 2 | A short message is displayed to explain the origin of the problem. |
| 3 | Button to close the panel after reading the message. |
| 4 | Button to create the zip file before sending it to FluxMotor support team. |
| 5 | Dialog box to define the zip file. |
| 6 | Give a name to the zip file. |
| 7 | Store the zip file in a folder. |
| 8 | Button to finalize the building of the zip file. |
| 9 | Button to close the dialog box without creating the zip file. |
| 10 | Resulting zip file automatically built and ready to be sent to FluxMotor support team. |